CUSTOMER CARE

CUSTOMER CARE INFORMATION

We value your business and your support of artisan made jewelry from small businesses like ours and are happy to provide our customers with exceptional service, no matter the issue. Below you will find helpful information about many customer service questions that you may have.

If you still have questions or need additional information, don't hesitate to reach out via email at info@sureshotjewelry.com or give us a call at 314-520-8388 from 10am-5pm CST, Monday thru Friday.

Thank you for shopping with SureShot Jewelry!

ORDERING

Orders will begin processing on the next business day following the date of your order. Orders placed on Friday, Saturday or Sunday will begin processing on the following business day (usually Monday, unless there is a Holiday closure).
Please allow up to 5 business days to process your order. This does not include shipping time. You will receive a confirmation email once your order is confirmed and you will receive a shipping notification email with your tracking number the day your order ships from our studio.  Holidays are an exception where we may exceed these time periods, but we will announce any adjustments via our social media pages, or in the case of a delay to a specific order, we will contact you directly.

If you need assistance while placing you order, please email us sales@sureshotjewelry.com.

VIEWING ORDERS

To check the status of your order, please email sales@sureshotjewelry.com and include your order number. If you placed your order using your sureshotjewelry.com account, you can log in to your account to view your order’s status.

CHANGES OR CANCELLATIONS

Because we are a handcrafted jewelry company and our jewelry is "made to order", once your order is placed, we generally do not accept cancellations. If you wish to cancel or change an order that has not yet shipped, please email sales@sureshotjewelry.com to discuss your particular situation and we will attempt to accommodate your request. Once an order reaches fulfillment and is processed for shipping we cannot cancel or make changes. In this case, please read our return policy. Custom jewelry orders cannot be cancelled or changed after the order is submitted.

SHIPPING AND DELIVERY

For a full overview of our shipping pricing and policies, please go HERE.

RETURN POLICY

If for any reason you are not completely satisfied with your SureShot Jewelry purchase, you may return it for a complete refund (less shipping costs) within 15 days of receipt. Items must be returned in their original condition and packaging with a Return Authorization Number.

For instructions and information regarding our Return Policies, please go HERE.