CUSTOMER CARE INFORMATION
We value your business and your support of artisan made jewelry from small businesses like ours and are happy to provide our customers with exceptional service, no matter the issue. Below you will find helpful information about many customer service questions that you may have.
If you still have questions or need additional information, don't hesitate to reach out via email at email@example.com from 10am-5pm CST, Monday thru Friday. We are not open on weekends. We prefer email to phone calls as this is more efficient and provides a record of communication. We do not conduct business via text messaging at this time.
Thank you for shopping with SureShot Jewelry!
Orders will begin processing on the next business day following the date of your order. Orders placed on Friday, Saturday or Sunday will begin processing on the following business day (usually Monday, unless there is a Holiday closure). Because our collection is handcrafted and artisan made, most products are "made to order" so we have a stated processing time of approximately 4-5 business days, however, depending on the design, we tend to keep an inventory of certain jewelry designs & accessories that can ship immediately, while others may not take the full processing time. Still other designs have a longer than normal processing time due to their construction and the listing description will indicate this (i.e. belt buckles). Multi-item orders are an exception and may take over the 4-5 business days depending on the content of the order. We will contact you after you place the order to let you know what to expect on a multi-item order as it is dependent on what those items are, the number ordered, etc. Wholesale orders are processed according to our wholesale policies and do not apply here. Holidays are also an exception where we may exceed this time period, but we will announce any adjustments via our social media pages, or in the case of a delay to a specific order, we will contact you directly.
If you need assistance while placing you order, please EMAIL US at firstname.lastname@example.org as it is the FASTEST method to communicate with us. At this time, we do not conduct business via text messaging.
To check the status of your order, please email email@example.com and include your order number. If you placed your order using your sureshotjewelry.com account, you can log in to your account to view your order’s status. Notifications from the time you place your order will automatically generate to the email address you used to place that order(s). Order confirmations and shipping notifications are the two main ones you will receive. Be sure to check your junk mail before contacting us should you not receive either of these notifications.
CHANGES OR CANCELLATIONS
Because we are a handcrafted jewelry company and our jewelry is "made to order", once your order is placed, we generally do not accept cancellations. If you wish to cancel or change an order that has not yet shipped, please email firstname.lastname@example.org to discuss your particular situation and we will attempt to accommodate your request. Once an order reaches fulfillment and is processed for shipping we cannot cancel or make changes. In this case, please read our return policy. Custom jewelry orders and large multi-item orders cannot be cancelled or changed after the order is submitted. In both cases, restocking fees will apply.
SHIPPING AND DELIVERY
For a full overview of our shipping pricing and policies, please go HERE.
If you are not satisfied with your order, we ask that you contact us within 10 days of receipt at email@example.com to discuss your particular situation and to get authorization for any return that may be granted. Items must be returned in their original condition and packaging with a Return Authorization Number. We do not accept returns where no prior contact was made to receive prior authorization. They will be refused and sent back to you.
For instructions and information regarding our Return Policies, please go HERE.