CUSTOMER CARE
We value your business and appreciate your support of handcrafted, artisan-made jewelry from small businesses like ours. Below you’ll find helpful customer care information and answers to common questions.
If you need additional assistance, feel free to email us at info@sureshotjewelry.com Monday–Friday, 10am–5pm CST.
We are closed on weekends and do not conduct business via text messaging.
Thank you for shopping with SureShot Jewelry!
ORDERING
Orders begin processing on the next business day following the date your order is placed. Orders placed on Friday, Saturday, or Sunday will begin processing on the next business day (typically Monday, unless there is a holiday closure).
Because all SureShot pieces are handcrafted and made to order, our standard processing time is 7–10 business days. Some pieces may ship sooner if we have small-batch inventory available, while others—such as belt buckles or shotshell slices—may require additional time. This will be noted on the product listing.
Multi-item orders
Large or complex orders may require additional processing time depending on the items selected. If you are placing a multi-item order, you’re welcome to reach out prior to ordering so we can:
- Note your desired timeframe
- Provide accurate delivery expectations
- Recommend the best shipping method
- Offer guidance based on current order volume
Wholesale orders follow separate wholesale policies.
Holiday periods may also extend processing times; any changes will be announced on our social media or communicated directly if your order is affected.
If you need help while placing your order, please email us at sales@sureshotjewelry.com. This is the fastest way to reach us.
VIEWING ORDERS
To check the status of your order, please email sales@sureshotjewelry.com and include your order number.
If you placed your order using your SureShotJewelry.com account, you can log in to view your order history and status.
You will automatically receive two main email notifications:
-
Order confirmation
-
Shipping confirmation with tracking
If you do not see these emails, please check your spam or junk folder prior to contacting us.
CHANGES OR CANCELLATIONS
Because our jewelry is handcrafted and made to order, cancellations are generally not accepted.
If you need to request a change or cancellation for an order that has not yet shipped, please email us at sales@sureshotjewelry.com and we will review your specific situation.
Once an order reaches fulfillment or has been processed for shipping, we cannot cancel or make changes. Custom jewelry orders and large multi-item orders cannot be canceled or modified after submission.
Restocking fees may apply in all cancellation situations.
For full details, please review our Return & Exchange Policy linked below.
SHIPPING & DELIVERY
For a complete overview of shipping options, processing times, and transit details, please visit our Shipping & Delivery page HERE.
RETURNS & EXCHANGES
Returns are generally not accepted due to the handcrafted, made-to-order nature of our products. If you believe there is an issue with your order, please contact us within 7 days of delivery at sales@sureshotjewelry.com to discuss your situation.
All returns must be authorized in advance and require a Return Authorization Number (RAN).
Unauthorized returns will be refused and sent back to you.
For full details, conditions, non-returnable items, timeline requirements, and packaging instructions, please review our Return & Exchange Policy HERE.